Refund policy

Return and Refund Policy

Your Rights Under New Zealand Law Under the Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986, you have statutory rights that this policy does not limit. If a product is faulty, not fit for purpose, or does not match its description, you are entitled to a remedy — this may include a repair, replacement, or refund.

Change of Mind Returns We do not offer returns or exchanges for change of mind. Please choose carefully before purchasing.

Faulty or Damaged Items If your item arrives damaged or is faulty, please contact us within 7 days of receiving your order at ferneshawjewels@outlook.com with a description and photo of the issue. We will arrange a repair, replacement, or full refund at no cost to you, including return postage.

Non-Returnable Items For hygiene reasons, earrings cannot be returned unless they are faulty.

Refund Processing Approved refunds will be processed within 5–10 business days to your original payment method.

Contact Us Ferne Shaw Jewels — ferneshawjewels@outlook.com